Incorrectly threaded Ladder Strap Manufacture Date 31st January 2022
- A Tetra trainer and two clients identified a couple of ladder straps in the first week of March 2022 where the webbing strap had been threaded through the camlock buckle incorrectly, meaning they couldn’t be tightened and were simply un-useable.
- It was quickly established, that on the 31st Jan 2022 a batch of ladder straps were produced. It’s in that batch, a machinist threaded the webbing through the cam buckle incorrectly on a small quantity of straps. Those straps are un-useable, cannot be tightened in the way the product is designed and trained out.
- The batch manufactured on the 31st Jan 2022, started to ship in the first week of March, and we were aware of the issue within 2-3 working days.
- As soon as the issue was identified, all stock at Tetra and with our manufacturing partner RidgeGear was checked to identify and remove any incorrectly threaded straps.
- We also visited the clients who contacted us immediately to understand if they had the same issue.
- All incorrectly threaded straps were found to be manufactured on 1 x day, the 31st Jan 22. No other incorrectly faulty straps have been produced before or after this date.
- Through March & April 2022, a total of 12 x straps were identified to be incorrectly threaded. These were replaced directly at no cost to the client, with the incorrect straps collected or destroyed.
- Additional QC process and checks were implemented at the factory immediately. If you find one of the incorrectly threaded straps from 31st Jan 2022, please contact us for direct replacement
